Refund policy

30-day returns

If a light is not right for your space, you can return it within 30 days of delivery. To start a return, email us at contact@yorebrass.com or call (505) 207-4809 with your order number. We will reply with return instructions. Items sent back without first contacting us cannot be accepted.

Conditions

Items must be unused, uninstalled and returned in their original packaging with all parts included. Return shipping costs are paid by the customer, except when the item arrived damaged or defective. We recommend a tracked shipping service, as we cannot be responsible for returns lost in transit. There is no restocking fee.

Damaged or defective items

Please inspect your order on arrival. If anything is damaged or defective, email us within 7 days of delivery with your order number and photos of the item and the packaging. We will arrange a replacement, a repair or a full refund at no cost to you.

Refunds

Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few additional days to post the refund.

Warranty

Every Yore light is covered by a 1-year warranty against manufacturing defects from the date of delivery. The warranty does not cover the natural patina of unlacquered brass, normal wear, bulbs or damage caused by incorrect installation, misuse or accidents.